cv399's Privacy Policy

Section 1 Introduction & Scope

Introduction & Purpose

cv399 is an online casino and sports betting platform operated for users in Bangladesh. We place the highest importance on your privacy in delivering our services. This Privacy Policy ("Policy") describes how cv399 ("we", "our", "platform") collects, stores, uses, and protects your ("user", "you", "your") personal information.

This Policy applies to cv399's website, mobile application, and all related services. By using our platform, you are considered to have agreed to the terms set out in this Policy. If you disagree with any part of this Policy, please refrain from using our platform.

We believe that transparency and honesty are the foundation of a secure digital environment. That is why we have clearly stated every aspect of our data collection and use in this Policy.

Section 2 Types & Sources of Information

What Information We Collect

cv399 collects various types of information for different purposes. A detailed description of the information collected is provided below:

Section 3 Purpose of Use

How Information Is Used

cv399 uses the collected information for the following purposes:

Section 4 Information Sharing

Disclosure of Information to Third Parties

cv399 does not sell your personal information to any third party. However, information may be shared in the specific circumstances below:

• Payment Processors: Transaction information necessary to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay is shared with the relevant payment providers.
• Technology Partners: Game providers (including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe) and technology service providers required for platform operations receive only limited information strictly for the purpose of service delivery.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a government or regulatory authority.
• Security & Fraud Investigations: We may cooperate with relevant authorities in the investigation of fraud or illegal activity.
• Business Restructuring: If ownership or management of cv399 changes, information may be transferred to the new owner. This Policy will remain in effect at that time.

Outside the cases above, no information will be disclosed to any third party without your written consent.

Section 5 Browsing Technology

Cookies & Tracking Technology

The cv399 platform uses cookies and similar technologies. Cookies are small data files stored in your browser.

Section 6 Security Measures

Methods of Data Protection

cv399 has adopted industry-standard security measures to protect your information. Our core security layers are:

• SSL Encryption: All data transmitted on the platform is encrypted using SSL (Secure Sockets Layer) technology, making it impossible for third parties to read the information.
• Secure Data Storage: All personal and financial information is stored in an encrypted state on secured servers.
• Access Controls: Only authorized staff have access to specific information for defined purposes. All staff are subject to strict confidentiality agreements.
• Two-Factor Authentication: A two-factor authentication option is provided to prevent unauthorized access to accounts.
• Regular Security Reviews: Our security measures are regularly reviewed and updated.
• Fraud Detection Systems: Advanced monitoring systems are in place to automatically detect unusual transactions and login activity.

However, no one can guarantee complete security on the internet. If you notice any suspicious activity, please notify our support team immediately.

Section 7 Your Rights

User Data Rights

As a cv399 user, you have the following rights over your own information:

To exercise any of the above rights, contact us at [email protected]. We generally respond within a reasonable time of receiving a request.

Section 8 Retention Period

Data Retention Period

cv399 retains your information only for as long as it is necessary. The core principles of data retention are:

• Active Accounts: All information is retained while your account is active and is used to deliver our services.
• After Account Closure: Even after an account is closed, relevant information is retained for a defined period to meet legal obligations, resolve disputes, and investigate fraud.
• Financial Records: Transaction records are retained for the period required under financial regulations.
• Marketing Information: If you no longer wish to receive communications, the relevant information will be removed from the processing list immediately.

Once the purpose has been fulfilled or the legal retention period has expired, information is securely deleted or irreversibly anonymized.

Section 9 Age Restrictions

Protection of Minors

cv399 strictly prohibits registration by anyone under the age of 21. The steps we have taken to protect minors:

• Age verification is mandatory during registration.
• If it is confirmed after registration that someone is under 21 years of age, that account will be closed immediately and all data will be deleted.
• We do not intentionally collect any information from minors.
• If a parent or guardian finds out that their child has registered on our platform, please contact us at [email protected].

Section 10 Updates & Changes

Changes to the Privacy Policy

cv399 reserves the right to modify or update this privacy policy as needed. If significant changes are made to the policy:

• A notice will be published on the platform.
• Registered users will be notified by email.
• The effective date of the updated policy will be clearly stated.

If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy. Therefore, it is recommended that you review this page regularly.