Help Center
All your questions answered about cv399
From opening an account to deposits, VIP benefits, and verification — find simple answers to all your questions about cv399 in one place.
This FAQ page has been created for the convenience of cv399 users. Whether you are a new player or an experienced one — everything you need to know about account management, the payment process, the details of the VIP program, and document verification is all organized here. If you cannot find an answer to your question, contact us via our 24/7 live chat or email.
Category 01
Verification & Documents
Verification is an important security process. It confirms that your account truly belongs to you and that no one else can use your identity to make transactions. cv399 is committed to protecting every player's funds and maintaining a fair environment. Verification ensures safe withdrawals and account security.
cv399 may request verification before your first large withdrawal or after you have deposited a certain amount. Verification may also be required if unusual activity is detected on your account or when updating your account details. The sooner you complete verification, the faster your withdrawals will be processed.
The name on your cv399 account must exactly match the name registered on your bKash, Nagad, Rocket, or Upay wallet. If the names do not match, there may be problems with deposits or withdrawals, and verification may be blocked. It is best to provide the correct name when creating your account.
If your verification is rejected, contact the support team right away. This usually happens when a document image is unclear, cut off, or does not match the account details. Message us via live chat or at [email protected] and our team will let you know which document needs to be resubmitted.
Generally, a government-issued ID (such as a national ID card or passport) is required, and the name on your account is matched against your payment wallet. The support team will let you know exactly which documents are needed. Submitting clear and complete documents will speed up the process.
Category 02
Account & Login
Opening an account at cv399 is simple. Go to the cv399 Login page and fill out the registration form — enter your mobile number, email, and preferred password. After submitting the form, a verification code will be sent to your mobile. Enter the code to verify and your account will be activated.
Use the "Forgot password?" option on the cv399 Login page. Enter your registered mobile number or email and a reset link or OTP will be sent to you. Use it to set a new password. If the problem persists, let us know via live chat — the support team is available 24 hours a day.
No. Under cv399's policy, each player may hold only one account. If multiple accounts are found belonging to the same person, they may be closed and any bonuses may be cancelled. Enjoy all the benefits with a single account.
To change core account details, you will need to contact the cv399 support team. For security reasons, some details cannot be changed on your own — however, the support team can make changes after proper verification. Submit your request via live chat or at [email protected].
To keep your cv399 account secure, use a password of at least 8 characters that includes uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use easily guessable passwords (such as 123456 or your own name). Do not share your password with anyone.
Category 03
VIP Program
cv399 has a total of 4 VIP levels. Everyone starts at Bronze — where the maximum weekly cashback is 0.4%. Next is Silver with a maximum of 0.8%, Gold with a maximum of 1.1%, and the top level Platinum with a maximum weekly cashback of up to 1.5%.
At the end of each week, a fixed percentage of your bets for that week is returned to your account as cashback. The amount of cashback depends on which VIP level you are at. It is added automatically — you do not need to claim it separately.
By playing regularly and staying active, you will automatically move up to a higher level. The more consistently you play and remain active on the platform, the faster your VIP level will increase. cv399 gives every loyal player the opportunity to level up.
Upon reaching Platinum level, in addition to the maximum 1.5% weekly cashback, you get access to priority support, special offers, and personalized service. Platinum members are regarded as cv399's most valued players and receive special attention and care.
If you remain inactive for an extended period, your VIP level may be reviewed. Continuing to play regularly makes it easy to maintain your level. For more details, contact the cv399 support team via live chat — they will provide accurate information about your current level and the next steps.
Bronze level offers a maximum of 0.4% and Silver level offers a maximum of 0.8% weekly cashback — meaning your cashback doubles when you move up a level. For regular players this can make quite a difference, especially for those who play on a regular basis each week.
Category 04
Deposit Questions
cv399 currently supports deposits through four mobile financial services: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳100. These are Bangladesh's most popular and reliable mobile payment methods.
First, log in to cv399 and go to the "Deposit" option. Select Nagad and enter the deposit amount (minimum ৳100). cv399's Nagad number will appear on screen — make the payment from your Nagad app to that number and submit the transaction ID. Your account balance will be updated within a few minutes.
The bKash deposit process is essentially the same. Log in to cv399, go to the deposit page, and select bKash. Send money to the provided bKash number (minimum ৳100). Once you confirm and submit the transaction ID and deposit amount, your balance will be updated.
cv399 does not impose any additional charges on deposits. However, the mobile payment service you use (bKash, Nagad, Rocket, or Upay) may charge a small transaction fee according to their own policy. Please refer to the terms and conditions of the relevant wallet for details.
Rocket is the mobile banking service of Dutch-Bangla Bank. Depositing at cv399 via Rocket works just like bKash or Nagad — select Rocket on the deposit page and send money to the provided number. The minimum deposit amount is ৳100.
Deposits are generally processed very quickly. When you submit the correct transaction ID and amount, the balance is added within a few minutes in most cases. If it takes more than 15 minutes, contact us via live chat with your transaction ID.
Didn't find your answer?
The cv399 support team is available in Bengali and English, seven days a week, twenty-four hours a day. Speak directly via live chat or send an email — you will get a quick solution to any problem.
Live Chat — 24/7